{"id":141477,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"https:\/\/worldofeurope.com\/faq\/"},"modified":"2026-06-16T13:33:06","modified_gmt":"2026-06-16T13:33:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/worldofeurope.com\/pt-pt\/faq\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"141477\" class=\"elementor elementor-141477 elementor-26190\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-443ec4e7 e-flex e-con-boxed e-con e-parent\" data-id=\"443ec4e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b14922 elementor-widget elementor-widget-heading\" data-id=\"3b14922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-191d9bf elementor-widget elementor-widget-text-editor\" data-id=\"191d9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Estas perguntas s\u00e3o um breve resumo das d\u00favidas que os nossos clientes costumam colocar. Se tiveres mais alguma d\u00favida, n\u00e3o hesites em contactar-nos. Adoramos interagir com os nossos clientes: isso traz novas ideias, feedback e d\u00e1-nos energia!  <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-612dc5c elementor-widget elementor-widget-heading\" data-id=\"612dc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quanto <span data-offset-key=\"b7mkf-32-0\">tempo<\/span> <span data-offset-key=\"b7mkf-33-0\">demora<\/span> <span data-offset-key=\"b7mkf-35-0\">a<\/span> <span data-offset-key=\"b7mkf-34-0\">entrega<\/span> <span data-offset-key=\"b7mkf-36-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ee598 elementor-widget elementor-widget-text-editor\" data-id=\"c0ee598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-offset-key=\"b7mkf-38-0\">A entrega depende da tua localiza\u00e7\u00e3o e da op\u00e7\u00e3o de envio que escolheres. A World of Europe faz envios a partir dos Pa\u00edses Baixos. S\u00e3o utilizadas diferentes transportadoras, dependendo do destino e do peso e tamanho da(s) encomenda(s). A Deutsche Post \u00e9 utilizada para encomendas mais pequenas e destinos em todo o mundo. Normalmente, demora entre 1 a 3 semanas. A UPS \u00e9 utilizada para encomendas mais pesadas, especialmente dentro da Europa. A entrega com a UPS demora cerca de uma semana.        <br>Para os EUA, utiliza-se a Asendia, e demora cerca de 1 a 3 semanas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40cb88e elementor-widget elementor-widget-heading\" data-id=\"40cb88e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-40-0\">O que<\/span><span data-offset-key=\"b7mkf-41-0\"> s\u00e3o<\/span><span data-offset-key=\"b7mkf-42-0\"> as<\/span><span data-offset-key=\"b7mkf-43-0\"> custos<\/span><span data-offset-key=\"b7mkf-44-0\"> de envio<\/span><span data-offset-key=\"b7mkf-45-0\">?<\/span><span data-offset-key=\"b7mkf-46-0\"> <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c97dce elementor-widget elementor-widget-text-editor\" data-id=\"3c97dce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A tabela abaixo apresenta uma vis\u00e3o geral das taxas de envio. Envio gratuito para encomendas a partir de 75 \u20ac na Europa, nos Estados Unidos e no Canad\u00e1. <\/p>\n<table width=\"661\">\n<tbody>\n<tr>\n<td width=\"301\">\n<p>Europa<\/p>\n<\/td>\n<td width=\"90\">\n<p>2 semanas<\/p>\n<\/td>\n<td width=\"270\">\n<p>9 \u20ac<br\/>(Envio gratuito para DE, FR, UK, ES)<br\/>Encomendas a partir de 75 \u20ac = Envio gratuito<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"301\">\n<p>EUA e Canad\u00e1<\/p>\n<\/td>\n<td width=\"90\">\n<p>3 semanas<\/p>\n<\/td>\n<td width=\"270\">\n<p>7 \u20ac<br\/>. Encomendas a partir de 75 \u20ac = Envio gratuito<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"301\">\n<p>Outros destinos<\/p>\n<\/td>\n<td width=\"90\">\n<p>4 semanas<\/p>\n<\/td>\n<td width=\"270\">\n<p>10 \u20ac<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31ed697 elementor-widget elementor-widget-heading\" data-id=\"31ed697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-49-0\">Como<\/span><span data-offset-key=\"b7mkf-50-0\"> \u00e9 que<\/span><span data-offset-key=\"b7mkf-51-0\"> eu<\/span><span data-offset-key=\"b7mkf-52-0\"> acompanhar<\/span><span data-offset-key=\"b7mkf-53-0\"> o<\/span><span data-offset-key=\"b7mkf-54-0\"> encomenda<\/span><span data-offset-key=\"b7mkf-55-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5915ab0 elementor-widget elementor-widget-text-editor\" data-id=\"5915ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-offset-key=\"b7mkf-57-0\">Na confirma\u00e7\u00e3o da tua encomenda, encontrar\u00e1s um link para o acompanhamento da encomenda. \u00c0s vezes, acontece que esse link vai parar para a pasta de spam. Nesse caso, n\u00e3o hesites em contactar-nos.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56e4a53 elementor-widget elementor-widget-heading\" data-id=\"56e4a53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-59-0\">O que<\/span><span data-offset-key=\"b7mkf-60-0\"> m\u00e9todos<\/span><span data-offset-key=\"b7mkf-61-0\"> m\u00e9todos<\/span><span data-offset-key=\"b7mkf-62-0\"> aceitas<\/span><span data-offset-key=\"b7mkf-63-0\"> aceitas<\/span><span data-offset-key=\"b7mkf-64-0\"> aceitas<\/span><span data-offset-key=\"b7mkf-65-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8002219 elementor-widget elementor-widget-text-editor\" data-id=\"8002219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Atualmente, o PayPal est\u00e1 dispon\u00edvel. Tamb\u00e9m podes pagar com cart\u00e3o de cr\u00e9dito e atrav\u00e9s de v\u00e1rias op\u00e7\u00f5es de pagamento locais. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653cf5d elementor-widget elementor-widget-heading\" data-id=\"653cf5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-69-0\">Faz<\/span><span data-offset-key=\"b7mkf-70-0\"> tu<\/span><span data-offset-key=\"b7mkf-71-0\"> oferecem<\/span><span data-offset-key=\"b7mkf-72-0\"> envio<\/span><span data-offset-key=\"b7mkf-73-0\"> envio<\/span><span data-offset-key=\"b7mkf-74-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf7c6a elementor-widget elementor-widget-text-editor\" data-id=\"3cf7c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-offset-key=\"b7mkf-76-0\">Enviamos para quase todos os destinos do mundo, exceto para aqueles para os quais n\u00e3o \u00e9 permitido fazer envios. Se tiveres d\u00favidas, entra em contacto connosco. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a3807 elementor-widget elementor-widget-heading\" data-id=\"f2a3807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-78-0\">S\u00e3o<\/span><span data-offset-key=\"b7mkf-79-0\"> alguma<\/span><span data-offset-key=\"b7mkf-80-0\"> algumas<\/span><span data-offset-key=\"b7mkf-81-0\"> impostos<\/span><span data-offset-key=\"b7mkf-82-0\"> impostos<\/span><span data-offset-key=\"b7mkf-83-0\"> ou<\/span><span data-offset-key=\"b7mkf-84-0\"> taxas<\/span><span data-offset-key=\"b7mkf-85-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b761900 elementor-widget elementor-widget-text-editor\" data-id=\"b761900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-offset-key=\"b7mkf-87-0\">Para muitos destinos, incluindo os EUA, os direitos aduaneiros est\u00e3o inclu\u00eddos. Na maioria das encomendas, n\u00e3o s\u00e3o aplicados direitos aduaneiros. Embora n\u00e3o seja frequente, podem ser aplicados impostos e direitos aduaneiros \u00e0 tua encomenda. Isso depende do pa\u00eds de destino e do volume da encomenda. N\u00e3o hesites em contactar-nos caso sejam cobrados custos adicionais.    <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cab22c elementor-widget elementor-widget-heading\" data-id=\"8cab22c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-89-0\">Podes<\/span><span data-offset-key=\"b7mkf-90-0\"> eu<\/span><span data-offset-key=\"b7mkf-91-0\"> encomendar<\/span><span data-offset-key=\"b7mkf-92-0\"> artigos<\/span><span data-offset-key=\"b7mkf-93-0\"> que<\/span><span data-offset-key=\"b7mkf-94-0\"> n\u00e3o<\/span><span data-offset-key=\"b7mkf-95-0\"> n\u00e3o<\/span><span data-offset-key=\"b7mkf-96-0\"> listados<\/span><span data-offset-key=\"b7mkf-97-0\"> na<\/span><span data-offset-key=\"b7mkf-98-0\"> no teu<\/span><span data-offset-key=\"b7mkf-99-0\"> site<\/span><span data-offset-key=\"b7mkf-100-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20545ab elementor-widget elementor-widget-text-editor\" data-id=\"20545ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-offset-key=\"b7mkf-101-0\">O nosso objetivo \u00e9 oferecer o maior n\u00famero poss\u00edvel de produtos locais. N\u00e3o hesites em contactar-nos se estiveres \u00e0 procura de um produto espec\u00edfico. Faremos o nosso melhor para o encontrar.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-743e08e elementor-widget elementor-widget-heading\" data-id=\"743e08e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-114-0\">Como<\/span><span data-offset-key=\"b7mkf-115-0\"> podes<\/span><span data-offset-key=\"b7mkf-116-0\"> eu<\/span><span data-offset-key=\"b7mkf-117-0\"> entrar<\/span><span data-offset-key=\"b7mkf-118-0\"> o<\/span><span data-offset-key=\"b7mkf-119-0\"> atendimento<\/span><span data-offset-key=\"b7mkf-120-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52ad28 elementor-widget elementor-widget-text-editor\" data-id=\"e52ad28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-offset-key=\"b7mkf-122-0\">Envia-nos um e-mail. Devido \u00e0s diferen\u00e7as hor\u00e1rias, o e-mail \u00e9 a forma mais pr\u00e1tica de entrares em contacto connosco. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bab2f5 elementor-widget elementor-widget-heading\" data-id=\"5bab2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e1 algo de errado com a minha encomenda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abac908 elementor-widget elementor-widget-text-editor\" data-id=\"abac908\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embora o envio internacional seja fi\u00e1vel, por vezes acontece que uma encomenda chega danificada ou nem chega a chegar. \u00c9 nossa responsabilidade garantir que a tua encomenda chegue em boas condi\u00e7\u00f5es. Por favor, contacta-nos caso n\u00e3o estejas totalmente satisfeito com a tua encomenda.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3fb2b2 elementor-widget elementor-widget-heading\" data-id=\"c3fb2b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span data-offset-key=\"b7mkf-124-0\">S\u00e3o<\/span><span data-offset-key=\"b7mkf-125-0\"> os<\/span><span data-offset-key=\"b7mkf-126-0\"> produtos<\/span><span data-offset-key=\"b7mkf-127-0\"> na<\/span><span data-offset-key=\"b7mkf-128-0\"> teu<\/span><span data-offset-key=\"b7mkf-129-0\"> site<\/span><span data-offset-key=\"b7mkf-130-0\"> s\u00e3o<\/span><span data-offset-key=\"b7mkf-131-0\">?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e81046f elementor-widget elementor-widget-text-editor\" data-id=\"e81046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os produtos que oferecemos s\u00e3o todos fabricados por marcas consolidadas e conhecidas no pa\u00eds de origem. Os produtos s\u00e3o provenientes do pa\u00eds de origem e t\u00eam origem no pa\u00eds de onde parecem ser. O pa\u00eds est\u00e1 indicado nas etiquetas.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc22b2c elementor-widget elementor-widget-text-editor\" data-id=\"7bc22b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes Estas perguntas s\u00e3o um breve resumo das d\u00favidas que os nossos clientes costumam colocar. Se tiveres mais alguma d\u00favida, n\u00e3o hesites em contactar-nos. Adoramos interagir com os nossos clientes: isso traz novas ideias, feedback e d\u00e1-nos energia! Quanto tempo demora a entrega ? A entrega depende da tua localiza\u00e7\u00e3o e da op\u00e7\u00e3o de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-141477","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/pages\/141477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=141477"}],"version-history":[{"count":0,"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/pages\/141477\/revisions"}],"wp:attachment":[{"href":"https:\/\/worldofeurope.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=141477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}