Refunds
At World of Europe, we are committed to providing our customers with a satisfying and worry-free shopping experience. We understand that sometimes circumstances may arise where you may need to return a product, and we want to make that process as simple and transparent as possible. To ensure your confidence in shopping with us, we offer a comprehensive Money Back Guarantee.
Our Money Back Guarantee applies to all products purchased from World of Europe.
1. Duration
The guarantee is valid from the moment you place your order until 60 days after delivery.
2. Delivery
In case a parcel is not delivered, we will refund your order. A parcel could be delivered at a post office, distribution center or other pick up point nearby.
3. Damage
In case a product is damaged, we will refund your order. We may ask you to send us pictures of the damaged product(s) in advance.
4. Order cancellation
An order can be canceled before an order is shipped. You can cancel you’re your order by sending an e-mail to [email protected].
Returns
1. ScopeThis Return Policy applies to all products purchased from our online store, World of Europe, located at wordofeurope.com
2. Return Eligibility
You can return or exchange most products purchased from our store within 60 days of the delivery date. Items must be returned in their original condition, including all tags, packaging, and accessories. We do not accept returns on items that have been used, damaged, or altered.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] or +31 6 16473287 to inform us of your intention to return the product.
- Receive a return label from our customer service representative.
- Package the product securely in its original packaging and include a copy of your order confirmation.
- Mail the package to our designated return address:
World of Europe BV, Jaffa 22C 3061JJ Rotterdam, The Netherlands
5. Return Shipping
We provide you with a shipping label that can be used for the return shipment
6. Refunds
Once we receive and inspect your returned product, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.
Refunds will be processed in the currency of the original transaction. Please note that currency exchange rates may apply, and any difference in refund amount due to currency fluctuations is beyond our control.
7. Exceptions
Products marked as “final sale” or “non-returnable” are not eligible for return or exchange.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will replace the product or issue a full refund.
9. Force Majeure
In the event of unforeseen circumstances beyond our control, such as natural disasters or acts of war, we may be unable to process returns or provide refunds. We will make every effort to resume normal operations as soon as possible.