Frequently Asked Questions
These questions are a short summary of questions our customers ask. If you have any other question, please reach out to us. We love interaction with our customers: it brings new ideas, feedback, and energizes us!
How long does delivery take?
Delivery depends on your location and the shipping option you choose. World of Europe ships from The Netherlands. Different carriers are used, depending on destination and weight & size of the parcel(s). Deutsche Post is is used for smaller parcels and destinations all over the world. Usually takes 1-3 weeks. UPS is used for heavier parcels, especially within Europe. Delivery with UPS takes about a week.
For the US Asendia is used, and takes about 1-3 weeks.
What are the shipping charges?
The table below provides an overview of the shipping rates. Free shipping for orders € 75,- in Europe, United States and Canada.
|
Europe |
2 weeks |
€ 9,- |
|
US & Canada |
3 weeks |
€ 7,- |
|
Other destinations |
4 weeks |
€ 10,- |
How do I track my order?
In your order confirmation you can find a link with a tracking link. Occasionally it happens that a tracking link ends up in the spam folder. Don’t hesitate to contact us in that case.
What payment methods do you accept?
Currently PayPal is enabled. If You can also pay by creditcard, and many local payment options.
Do you offer international shipping?
We ship to almost every destination on the world, except for destinations that are not allowed to ship to. Contact us if you doubt.
Are there any additional taxes or fees?
For many destinations, including the US duty fees are included. For most shipments, duty fees are not applied. Although it does not happen often, taxes and duty fees could apply to your order. This depends on the country of destination and the order size. Don’t hesitate to contact us in case additional costs are charged.
Can I order items that are not listed on your website?
Our aim is to offer as many local products as possible. Don’t hesitate to reach out if you are looking for a specific product. We will do our best to find it.
How can I contact customer service?
Please send us an email. Due to time differences email is the most convenient to get in touch.
Something is wrong with my order
Although international shipping is reliable, occasionally it happens that an order arrives damaged, or not at all. It is our responsibility that your order arrives in a proper condition. Please contact us in case you are not completely happy with your order.
Are the products on your website authentic?
The products we offer are all produced by established and well-known brand in the country of origin. The products are sourced from the country of origin and are sourced from the country they appear to be from. In the tags the country is visible.